Question 1

Is there a minimum order amount?

Accepted Answer

No, there is no minimum order amount. You can order as little or as much as you'd like.

Question 2

How much does shipping cost?

Accepted Answer

Shipping is $7.50 for orders up to 1 lb and $12.00 for orders over 1 lb. Bulky items (25–50 lbs) have a $15.00 surcharge, and items over 50 lbs have a $50.00 surcharge. An optional signature on delivery is available for $5.00.

Question 3

How quickly will my order ship?

Accepted Answer

Orders placed before the daily cut-off time ship the same day from our distribution center. You'll receive tracking information via email once your order is on its way.

Question 4

What carrier do you use?

Accepted Answer

Orders up to 15 lbs ship via USPS Ground Advantage. Heavier or oversized orders may ship via UPS or FedEx Ground.

Question 5

Can I upgrade to faster shipping?

Accepted Answer

Expedited shipping options are not available at this time. All orders ship via standard ground service. We are working to add faster delivery options in the future.

Question 6

Can I track my order?

Accepted Answer

Yes. Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account.

Question 7

Can I ship to multiple addresses in one order?

Accepted Answer

Each order ships to a single delivery address. If you need items delivered to different addresses, please place separate orders.

Question 8

Are there items that can't be shipped?

Accepted Answer

Some items may be ineligible for shipping due to size or weight. As a general rule, bicycles, merchandising items, and items weighing more than 70 lbs are excluded from standard shipping. Contact us for a quote on those items.

Question 9

Who is responsible for sales tax?

Accepted Answer

Scenders collects and remits all applicable sales taxes. Tax is calculated at checkout based on your shipping address.

Question 10

How do I know if a part is compatible with my bike?

Accepted Answer

Each product listing includes detailed specifications and compatibility information. If you're unsure, our team of riders is available to help. Reach out via our Contact page with your bike's make, model, and year.

Question 11

Are all parts genuine OEM?

Accepted Answer

Yes, every part we sell is 100% genuine from the manufacturer. We source through authorized wholesale distribution to ensure authenticity and full manufacturer warranty coverage.

Question 12

Do you sell complete bikes?

Accepted Answer

Currently, we specialize in bike parts, components, and accessories. We carry everything from drivetrains and brakes to wheels, tires, and apparel, but not complete bicycles at this time.

Question 13

What do MAP and MSRP mean on your product pages?

Accepted Answer

MAP stands for Minimum Advertised Price — it's the lowest price we're allowed to advertise per the manufacturer's policy. MSRP is the Manufacturer's Suggested Retail Price, shown for reference. We comply with all vendor MAP policies to preserve brand value.

Question 14

What is your return policy?

Accepted Answer

We accept returns on non-defective products within 30 days of purchase. Items must be in original packaging, unused, and uninstalled. A 15% restocking fee applies, and return shipping is the customer's responsibility. Products purchased at closeout or liquidation pricing are not eligible for return.

Question 15

What if my order arrives damaged?

Accepted Answer

Note any damage on the shipping waybill and contact us immediately. Take photos of the damaged goods. Damages must be reported within 10 days of delivery. We'll cover replacement shipping costs when these guidelines are followed.

Question 16

What if I received the wrong item?

Accepted Answer

Please inspect your order as soon as possible and notify us within 10 days of delivery. We'll arrange for the correct items to be sent. Over-shipped items that are not returned may be invoiced.

Question 17

What about items under $25?

Accepted Answer

For products under $25, a store credit will be issued rather than a monetary refund. The product will not be replaced unless you specifically request a replacement.

Question 18

Are parts covered by warranty?

Accepted Answer

All products are warranted against manufacturing defects for a minimum of one year. Some manufacturers offer longer warranties which we fully honor. Contact our support team to initiate a warranty claim — you'll receive a return authorization number to include on your return shipment.

Question 19

What is NOT covered under warranty?

Accepted Answer

Warranty does not cover damage from crashes, abuse, or normal wear and tear. Specific exclusions include used cutting tools, spokes that have been installed, bent or cracked seat posts, and any product showing signs of misuse or improper installation.

Question 20

Who pays for warranty return shipping?

Accepted Answer

Freight costs to ship defective products to us are paid by the customer. If applicable, return shipping of repaired or replacement products back to you is covered by us.

Question 21

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) processed securely through Stripe. All transactions use SSL encryption and your payment details are never stored on our servers.

Question 22

Do I need an account to order?

Accepted Answer

You'll need to sign in to complete a purchase so we can track your order and provide order history. Signing in is quick and easy using your Google or GitHub account.

Question 23

How do I check my order status?

Accepted Answer

Log into your account and visit the My Account page to see your order history and current order status, including tracking information.

Frequently Asked Questions

Orders & Shipping

Products & Compatibility

Returns & Warranty

Account & Payment