Returns & Exchanges
We stand behind what we sell. Here's how our return process works.
Return Policy (Non-Defective Products)
Scenders accepts returns on non-defective products purchased within 30 days of the original purchase date. The cost of return shipping is the responsibility of the customer. Returned items are subject to a 15% restocking fee, which will be deducted from your refund along with all associated shipping costs (both original and return).
For products under $25 that are returned, a store credit will be issued rather than a refund. The product will not be replaced unless you specifically request a replacement.
Refused deliveries: Any refused or returned delivery is subject to the 15% restocking fee plus all associated freight charges to and from the delivery address. Please ensure your address is correct and you are available to receive your order.
How It Works
Contact Us
Reach out to our support team within 30 days of your purchase to request a return authorization number.
Pack It Up
Repackage the item in its original packaging. The outer box must be in perfect reselling condition with no writings, tape marks, or stickers.
Ship It Back
Ship the item back to us at your expense using a tracked shipping method. Write the return authorization number on the outer box.
Credit Issued
Once received and inspected, we'll issue a refund minus a 15% restocking fee and all associated shipping costs.
Restocking Eligibility
Eligible for Return
- +Product in original packaging, no stickers or markings
- +Outer box in perfect reselling condition
- +Product intact, unused, and uninstalled
- +Same condition as when originally purchased
- +Purchased at regular price (not closeout or clearance)
Not Eligible
- -Products that have been installed or used
- -Items with price or promotional stickers added
- -Damaged or incomplete original packaging
- -Products purchased at closeout or liquidation pricing
- -Special orders or custom items
- -Items purchased more than 30 days ago
- -Cutting tools that have been used
- -Spokes that have been installed
Shipping Damages & Shortages
Damaged in Shipping
If your order arrives damaged, please note the damage on the shipping waybill and contact us immediately along with the carrier. Take photos of the damaged goods as soon as possible. Damages or shortages must be reported within 10 days or the claim may be voided. We will cover shipping costs on replacement products when these guidelines are followed.
Delivery Errors
Please inspect your order as soon as all boxes have been opened and all merchandise has been checked. Notify us of any errors no later than 10 days after receiving your order. Over-shipped items must be returned following our standard return policy. If you choose to keep an over-shipped product, it will be invoiced. Items must not have been used or installed.
Lost or Stolen Packages (Doorstep Delivery)
All orders without signature delivery are left at your door. Once the carrier confirms delivery, the customer assumes full responsibility for the package. Scenders cannot process claims for packages reported as lost or stolen after carrier delivery confirmation.
We strongly recommend adding Signature on Delivery ($5.00) at checkout for added protection. With signature delivery, the carrier requires someone to sign for the package, ensuring it's received in person.
Warranty on Defective Products
Warranty Coverage
All products sold by Scenders are warranted against manufacturing defects for a minimum of one year. Some manufacturers offer extended warranty periods — we honor whatever warranty the manufacturer provides.
Warranty Claims Process
To file a warranty claim, contact our support team to receive a return authorization number. This number must be marked on all returned boxes. We will inspect the product and either repair or replace it. If the product cannot be repaired, we'll issue a credit. Freight costs to ship the product to us are paid by the customer. Return shipping of repaired or replacement products is covered by us when applicable.
Not Covered Under Warranty
Warranty claims will be rejected for the following reasons: crashes, abuse, and normal wear and tear; used cutting tools; spokes that have been installed; bent or cracked seat posts; and any product showing signs of misuse or improper installation.